What is your return policy?

What is your return policy? 

We are so certain that you will love Aera, we have a 60-day money-back guarantee from date of delivery on all verified purchases (verified purchases must include an order number to confirm purchase history). If you are unhappy with your purchase, please contact Aera Customer Care by phone at 1-844-LUV-AERA (588-2372) or email: support@aeraforhome.com so we may assist you.

If the product is defective or damaged, we will gladly accept your return and provide a replacement. We will cover all return shipping costs in the contiguous United States. Orders that are cancelled after they are shipped will be accountable for paying all shipping costs.  

*Sample sets are not eligible for return due to the small amount of fragrance. 

Please do not return your purchase without first speaking to Aera Customer Care to obtain an Authorization to Return number (ATR). Aera items returned without an ATR number will be returned to the sender. 

How long does your money-back guarantee last? 

Aera's money-back guarantee lasts 60 days from date of delivery. 

My product arrived damaged/defective 

If Aera arrives defective or damaged, we will gladly accept your return and provide a replacement on all verified purchases (verified purchases must include an order number to confirm purchase history). Please contact Aera Customer Care by phone at 1-844-LUV-AERA (588-2372) or email support@aeraforhome.com so we may assist you. We will cover all return shipping costs. 

Do you cover return shipping costs? 

We will gladly cover all return shipping costs on verified purchases (verified purchases must include an order number to confirm purchase history) during the 60-day money-back guarantee period, if the product is defective or damaged upon arrival, and if your product needs assistance during your warranty period. 

Please note: Shipping fees paid for original orders are non-refundable.