Ensure that your diffuser is plugged in and turned on. If the diffuser is turned on, it may be an issue with your Wi-Fi Network. Since the Aera Home Fragrance uses your home Wi-Fi, check that you can get online with another diffuser in your home. If you’re using a cell phone, make sure you don’t use cellular data to test your connection. You may need to move the Aera closer to the router to get an uninterrupted signal. If you can’t connect, try using a different device to double check. If you can’t connect with any diffuser, contact your internet service provider to check the service status in your area.
TIP: To make sure you’re not using cellular data, turn on Airplane mode and then turn on Wi-Fi.