There are a couple reasons why your diffuser may not be properly scenting your space, but we can help you diagnose the issue.
First, check to make sure that your diffuser is on (with the power cord inserted flush with the diffuser) and working properly by turning up the scent level one notch and listening for Aera’s motor. As you hear the motor, check to see if you can smell fragrance beside the diffuser by waving fragrance towards your nose with an open hand.
If you can smell fragrance while standing beside the diffuser, but not across the room, try turning your scent level up a notch and relocating your diffuser. It could be that the natural air circulation in your room is preventing Aera’s scent effect from diffusing properly. Identify a placement location where the fragrance molecules from Aera can use, rather than compete with, this natural air circulation. The best location for Aera is “upwind” of the source of the airflow.
If you do not smell fragrance even while standing above your diffuser, check to make sure that the red plug atop the fragrance capsule is removed. If it has not been removed, the capsule is sealed and pressurized. Do not remove the red plug while your fragrance capsule is inserted into the diffuser. Eject the fragrance capsule from your diffuser and then carefully remove the red plug over a sink or garbage can (fragrance may leak).
If neither of these solutions solve your issue, contact Aera Customer Care at 1-844-LUV-AERA (588-2372) or by email at email@example.com.