Firstly, we're sorry if your Aera is ever underwhelming, and we'd love to help. Most likely, if you aren't experiencing an even scent effect throughout the room in which you've placed your diffuser, this issue can be remedied by relocating your diffuser to a position with more optimal air circulation. It could be that the natural air circulation in your room is preventing Aera’s scent effect from diffusing properly.
Identify a placement location where the fragrance molecules from Aera can use, rather than compete with, this natural air circulation. The best location for Aera is “upwind” of the source of the airflow. For more detailed information, read our "Placement" instructions here.
It's also worth attempting to change the scent setting: remember, we recommend settings 1-3 for small rooms such as bathrooms, settings 3-5 for medium-sized rooms such as bedrooms, and settings 5-10 for large rooms such as living rooms. But keep in mind that these are just suggestions - depending on the size of your room or your device's placement, a greater scent setting could allow for an improved scenting experience.
Additionally, please keep in mind that Aera's scent effect cannot easily travel between rooms.
If none of this advice sufficiently addresses your issues or helps optimize Aera's role within your home, please contact Aera Customer Care at 1-844-LUV-AERA (588-2372) or by email at email@example.com.
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