This occasionally occurs upon initially connecting a Smart Aera diffuser to the app. It takes a minute or two for the app to sync information with your diffuser. If it still doesn't display your fragrance after ten minutes, try force-quitting the app and reopening it on your phone.
Articles in this section
- I cant't find my Aera diffuser listed on the app.
- I am receiving the error message ‘your Aera is currently offline.’
- My app got stuck 'scanning for diffusers.'
- I cannot log into the app.
- My AeraForHome app keeps closing.
- My AeraForHome app is not responding.
- My app is giving the error message: "device not found."
- How do I know if a firmware update is required?
- My app incorrectly says there's "no fragrance inserted."
- My AeraForHome app won't let me set a schedule.