On very rare occasions, a device will run outside of the scheduled times. Double check when your current schedules are set and what time the diffuser is actually running. Please contact Aera Customer Care with this information by phone at 1-844-LUV-AERA (588-2372) or email firstname.lastname@example.org. We will happily assist you.
Articles in this section
- I can't find my Aera Smart 2.0 diffuser listed on the app.
- I am receiving the error message ‘your Aera is currently offline.'
- My App got stuck scanning for diffusers.
- I cannot log into the app.
- My app keeps closing.
- My app incorrectly says there's "no fragrance inserted."
- My AeraForHome app is not responsive.
- My AeraForHome app won't let me set a schedule.
- How do I know if a firmware update is required?
- My diffuser runs outside of scheduled times.