On very rare occasions, a device will run outside of the scheduled times. Double check when your current schedules are set and what time the diffuser is actually running. Please contact Aera Customer Care with this information by phone at 1-844-LUV-AERA (588-2372) or email firstname.lastname@example.org. We will happily assist you.
Articles in this section
- I cant't find my Aera diffuser listed on the app.
- I am receiving the error message ‘your Aera is currently offline.’
- My app got stuck 'scanning for diffusers.'
- I cannot log into the app.
- My AeraForHome app keeps closing.
- My AeraForHome app is not responding.
- My app is giving the error message: "device not found."
- How do I know if a firmware update is required?
- My app incorrectly says there's "no fragrance inserted."
- My AeraForHome app won't let me set a schedule.