Troubleshooting for Aera Mini

My diffuser is not emitting continuous fragrance 

Aera Mini diffusers release fragrance at regular intervals to provide the ideal amount of fragrance for any room. The frequency and duration of these intervals is based on the strength setting you choose for your diffuser.  For example, a diffuser set to level 1 will emit fragrance in short bursts spaced widely apart to guarantee consistent scenting of a smaller room. A diffuser set to level 5 will emit fragrance in longer bursts spaced closer together to ensure the consistent scenting of a larger room. 

My fragrance does not fill my space 

There are a couple reasons why your diffuser may not be properly scenting your space, but we can help you diagnose the issue. 

First, check to make sure that your diffuser is on. Aera Mini should be plugged into an outlet and at least one of the strength setting LED lights be lit. Check that it is working properly by turning up the scent level one notch and listening for Aera Mini’s motor. As you hear the motor, check to see if you can smell fragrance beside the diffuser by waving fragrance towards your nose with an open hand. 

The airflow in a room and where the Aera Mini diffuser is placed can have a significant impact on your scenting experience. There are many variables that affect airflow such as windows, doors, and heating or cooling vents. The best location for Aera Mini is where it takes advantage of your room’s natural airflow. Follow these steps to find the ideal spot: 

1. Stand near the location you would like to place your Aera diffuser. 
2. Light a candle or match for a moment then blow it out. 
3. Note the direction that the smoke travels. 
4. Does the smoke move towards the area you want to scent? Great. If not, choose another location and test again. 

If you do not smell fragrance even while standing near your diffuser, check to make sure that the red plug atop the fragrance capsule is removed. If it has not been removed, the capsule is sealed and pressurized. Do not remove the red plug while your fragrance capsule is inserted into the diffuser. Remove the fragrance capsule from your diffuser and then carefully remove the red plug over a sink or garbage can (fragrance may leak). 

If neither of these solutions solve your issue, contact Aera Customer Care by email at support@aeraforhome.com. 

What do the blinking lights on my diffuser mean? 

How to reset my diffuser? 

To reset, follow the steps below: 

• Press and hold both “+” and “-” on the top of your diffuser until the lights flash. 
• All 5 lights will blink once, signaling the start of the reboot. 
• Wait 15 seconds. 
• All 5 lights will blink three times, signaling the completion of the reboot. 
• Open the AeraForHome app and follow the on-screen instructions to pair your device. 

Aera Mini’s scenting coverage is not meeting my expectations 

Firstly, we are sorry if your Aera Mini is ever underwhelming, and we would love to help. If you are not experiencing an even scent effect throughout the room in which you've placed your diffuser, this issue most likely can be remedied by relocating your diffuser to a position with more optimal air circulation. It could be that the natural air circulation in your room is preventing Aera Mini’s scent effect from diffusing properly. 

Identify a placement location where the fragrance molecules from Aera Mini can use, rather than compete with, this natural air circulation. The best location for Aera Mini is “upwind” of the source of the airflow. For more detailed information, read our "Placement" instructions here.  

You may also try increasing the amount of fragrance in the room by increasing the strength setting. We recommend settings 1-3 for small rooms such as bathrooms, settings 3-5 for medium-sized rooms such as bedrooms.  

NOTE: Aera Mini is designed to scent small to medium-sized rooms. If you have a larger space, we recommend using a full-size Aera diffuser.  

Keep in mind that these are just suggestions - depending on the size of your room, your device's placement, and the perceived strength of the fragrance, a greater scent setting could allow for an improved scenting experience. 

Additionally, please keep in mind that Aera Mini's scent effect cannot easily travel between rooms. 

If none of this advice sufficiently addresses your issues or helps optimize Aera mini's role within your home, please contact Aera Customer Care by email at support@aeraforhome.com.