I cannot log into the app.

Ensure your mobile device is connected to the Internet. Navigate to your mobile device’s WiFi settings and connect to your local WiFi network (not the “Aera-xxxxxxx” WiFi signal) when you attempt to sign in.

If you have confirmed your mobile device is connected to the Internet, and you still cannot sign in, force-stop the app in your phone’s settings, and re-launch the app.

If you still cannot sign in, tap “Forgot Your Password?” on the bottom of the Sign In screen, and enter your email address to initiate a password reset.

Note: The password reset token can sometimes be filtered into your email’s spam folder. If you do not receive your reset token within 5 minutes, please check your spam folder.

If you are still unable to sign in after initiating a password reset, follow these steps to reinstall your app:

1. Uninstall the AeraForHome app.
   2. Restart your phone. (Turn it off and back on)
   3. Reinstall the AeraForHome app, and attempt to sign in.