Ensure your mobile device is connected to the Internet. Navigate to your mobile device’s WiFi settings and connect to your local WiFi network (not the “Aera-xxxxxxx” WiFi signal) when you attempt to sign in.
Your account may automatically lock if there are several unsuccessful sign in attempts in quick succession. Your account will automatically unlock within 60 minutes. After at least 60 minutes have passed, please launch the app, and tap “Forgot Password” to initiate a password reset.