Ensure your diffuser is plugged in and powered on. Check the status of your local WiFi network to ensure your internet connection is online.
If you receive this message while your diffuser is plugged in and powered on, and you have confirmed your internet connection is online, unplug the diffuser from power for 10 minutes, and plug it back into power.
If you still receive this message when you plug your diffuser back in, reboot the diffuser and reconnect it in the app by following these steps:
- Press and hold the “+” and “-” buttons on the top of your diffuser at the same time for 10 seconds, and release.
- All 10 lights will flash, then after 10-15 seconds, the lights will turn back on and the diffuser will start scenting again.
- Open the Aeraforhome app, and tap “+ Add a Diffuser” to retry the connection.
Tip: To make sure you are not using cellular data, turn on Airplane mode and then turn on Wi-Fi.