Ensure your mobile device is connected to the Internet. Navigate to your mobile device’s WiFi settings and connect to your local WiFi network (not the “Aera-xxxxxxx” WiFi signal) when you attempt to sign in.
If you have confirmed your mobile device is connected to the Internet, and you still cannot sign in, force-close the app, and re-launch the app.
If you still cannot sign in, tap “Forgot Password” on the bottom of the Sign In screen, and enter your email address to initiate a password reset.
Note: The password reset token can sometimes be filtered into your email’s spam folder. If you do not receive your reset token within 5 minutes, please check your spam folder.
If you are still unable to sign in after initiating a password reset, follow these steps to reinstall your app:
- Uninstall the AeraForHome app.
- Restart your phone. (Turn it off and back on)
- Reinstall the AeraForHome app, and attempt to sign in.