Shipping, Returns, & Exchanges

Orders & Shipping

• What is the shipping cost for Aera?
• Does Aera ship internationally?
• How long does it take for Aera to ship?
• From where does Aera ship?
• Will sales tax be applied?

Retail Locations

• How can I sample Aera's fragrances?
• Where can I purchase Aera?

Warranty

• What is Aera's warranty policy?
• What is not covered by the limited warranty?
• How can I extend my warranty?
• How do I register my Aera?
• How do I obtain warranty service?

Returns & Exchanges

• What is your return policy?
• How long does your money-back guarantee last?
• My product arrived damaged/defective.
• Do you cover return shipping costs?

Website Help

• I cannot log in to the Aera website.
• Is my browser compatible with Aera's website?