Shipping, Returns, & Exchanges

Orders & Shipping

• 2018 Holiday Shipping Information
• What is the shipping cost for Aera?
• Does Aera ship internationally?
• How long does it take for Aera to ship?
• From where does Aera ship?
• Will sales tax be applied?

Returns & Exchanges

• What is your return policy?
• How long does your money-back guarantee last?
• My product arrived damaged/defective.
• Do you cover return shipping costs?

Warranty

• What is Aera's warranty policy?
• What is not covered by the limited warranty?
• How can I extend my warranty?
• How do I register my Aera?
• How do I obtain warranty service?

Refer A Friend FAQ

• How does your referral program work?
• I don’t see my referral credit in my account?
• Can I stack my referral credits?
• Referral Terms and Conditions

Retail Locations

• Where can I purchase Aera?

Website Help

• I cannot log in to the Aera website.
• Is my browser compatible with Aera's website?