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iOS App Help

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  • I cant't find my Aera diffuser listed on the app.
  • I am receiving the error message ‘your Aera is currently offline.’
  • My app got stuck 'scanning for diffusers.'
  • I cannot log into the app.
  • My AeraForHome app keeps closing.
  • My AeraForHome app is not responding.
  • My app is giving the error message: "device not found."
  • How do I know if a firmware update is required?
  • My app incorrectly says there's "no fragrance inserted."
  • My AeraForHome app won't let me set a schedule.
  • My diffuser runs outside of scheduled times.
  • My AeraForHome app doesn't seem to fully control my diffuser.
  • I have a hidden SSID and I can't add the app.
  • Do I have the newest version of the app?
  • How do I reset my diffuser?
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